Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, and payment information.

We also collect information automatically when you interact with the site, including device identifiers, IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your interactions. Cookies and similar technologies may be used to remember your preferences, facilitate authentication, and understand how visitors navigate our pages. Additionally, we may receive information from third-party partners—such as analytics providers, advertising networks, and payment processors—consistent with their privacy policies and your settings. If you choose to sign in or interact through a social platform, we may receive certain profile details as permitted by your settings. You may opt not to provide certain information, but doing so might limit your ability to use some features.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products and services.

We also use information to personalize content and recommendations, analyze performance, troubleshoot issues, and protect against fraud, abuse, and security risks. Where permitted, we may use your contact details to send marketing communications about products, promotions, or updates; you can opt out at any time using unsubscribe links or by contacting support. We may de-identify or aggregate information for research and analytics to better understand trends and enhance user experience. We process personal data only where we have a legal basis, which may include your consent, contractual necessity, compliance with legal obligations, and legitimate interests such as improving our services and ensuring platform security.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

We may share information with service providers who help us operate the website, fulfill orders, process payments, provide analytics, deliver emails, or support customer service. These providers are authorized to use your information only as necessary to provide services to us. We may also share information if required by law, to protect the rights and safety of our users or the public, to detect and prevent fraud or security issues, or as part of a merger, acquisition, financing, or sale of company assets. When appropriate, we use contractual safeguards, such as data processing agreements, to help ensure your information is handled in accordance with this policy.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include encryption in transit, restricted access to systems, regular reviews of controls, and staff training. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If we become aware of a security incident that affects your personal data, we will take steps consistent with applicable laws and notify you when required.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

Cookies are small text files placed on your device by your browser. Some cookies are essential to provide core functionality—such as keeping you signed in or remembering items in your cart—while others help us measure performance and improve the site. You can usually manage cookies through your browser preferences, including blocking or deleting them. Disabling certain cookies may affect the availability and functionality of the site. For more details about the categories of cookies we use and how to control them, please refer to our Cookie Policy.

6. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us.

Depending on your location, you may have additional rights under applicable data protection laws, including the right to data portability, the right to restrict processing, the right to object to certain processing, and the right to withdraw consent where processing is based on consent. To exercise your rights, please contact us using the information below. We may request verification information to confirm your identity. We will respond to your request within a reasonable timeframe as required by law. You also have the right to lodge a complaint with your local data protection authority.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@ergogamingchair.shop or call +1 (905) 678-2324.

We welcome feedback about this policy. If you believe our practices do not align with the commitments described here, please let us know. We review our policies regularly and may update them to reflect operational, legal, or regulatory changes. Material updates will be effective upon posting and will be noted by updating the “Last updated” date at the top of this page. Continued use of the site after changes are posted indicates acceptance of the updated policy.